OVERVIEW

Due to the costs and challenges of processing claims across borders, we do everything we can to streamline this process for our European anglers.
While we cannot control the rising costs of international shipping, we are making every effort to ensure this programme is feasible for all parties involved.

Warranty Period

5-year warranty from the date of purchase

Procedures

By registering as a user within 14 days of purchase, the following warranty provisions stipulated as the owner of the purchased product will apply.

During the warranty period, warranty support is available within the indemnification provision. (User registration must be required).

Please keep your receipt or documents proving purchase with document comes with product. otherwise it will not be covered by the warranty.

Warranty Details

The warranty is limited to the original owner who purchased and registered the product.
As a result of strict inspection according to YAMAGAS regulations, if it is determined that the failure is caused by manufacturing error or defective materials under normal usage conditions, YAMAGA will provide free replacement according to their regulations.
YAMAGA will repair or replace it. However, this is only applicable to the first registered owner.
Inspections for initial product defects can only be conducted at YAMAGAS head office in Japan. Please understand that it may take some time to report the test results.
Customers are responsible for the shipping costs when returning products to us for inspection.

If the product is not covered by the warranty even within the warranty period

Regular repairs are available even after the warranty has expired.

For details such as parts prices, repair quotation, delivery dates, etc., please contact an authorized dealer.

What's the difference between warranty and repair?

Failure due to usage, operational error, or intentional failure.
Corrosion and failure due to improper storage, maintenance, and care.
If the product has been modified, repaired or disassembled by someone other than YAMAGA.
Loss, damage, or malfunction due to force majeure such as natural disasters, fire, theft, etc.
Products for which no user registration has been made.
If the damaged items (sections) are not attached.
If only a portion of the damaged item is presented, or the product name etc. cannot be confirmed.
Variations in materials that do not affect functionality.(cork, reel seat color and wood grain pattern, guide winding thread color, etc.).
Sensory phenomena such as color unevenness, slight sounds, rattling, squeaking, etc. that generally have no functional effect.
Unavoidable events that occur due to the rod manufacturing method (slight bending of the blank, etc.).
Natural fading, peeling, corrosion, rust, cracks, etc. on painted and plated surfaces due to changes over time, and similar matters.
This warranty applies only to the first owner registered at the time of purchase. Second-hand sales, etc. This does not apply if the owner changes.
Malfunction due to use other than fishing.
If YAMAGA determines that the above applies to (1) to (13).

Other notes

This international warranty is valid only within countries except Japan.
YAMAGA & BalticFLyFisher is not responsible for any loss or damage to repaired items during shipping, so please contact the delivery company.
During repairs of 3rd and 4th section, all sections of the rod required to be shipped for ferrule alignment, etc.

Repairing 1st and 2nd section, BalticFlyFisher an authorized dealer, might have some stocks for a replacement so please get contact with us for availability.
Please note that dots on the wrapping of edge of each section may not be in a straight line if you replace 1st and 2nd section from the stocks of BalticFlyFisher.
(There is no problem with the performance of the product)
Even if you send YAMAGA the item for repair, YAMAGA may not be able to repair it in some cases.
Since YAMAGA is unable to confirm the actual product at the time of contact, they will assess the item after it arrives in Japan for repair. If they determine that the item cannot be repaired, they will contact Baltic FlyFisher, where you requested the repair.
Delivery times for repairs that must be returned to YAMAGA BLANKS in Kumamoto JAPAN vary by country. For more details, please contact BalticFlyFisher where you made your request for repairing.
When YAMAGA notifies you that the repair has been completed, they will return the item to BalticFlyFisher, the authorized dealer where you requested the repair.
Under no circumstances YAMAGA will be held responsible for incidental damages (travel expenses, fishing expenses, loss of reel/line, etc.) due to malfunction, application of substitute products, inconvenience, and losses due to the inability to use the rod.
Even within the warranty period, depending on production circumstances, the product may be repaired or replaced with an equivalent product.
This warranty promises to replace or repair the product based on the stated period and conditions. This warranty does not limit your legal rights.
For repairs, etc. after the warranty period has expired, please contact BalticFlyFisher.
Shipping costs from the customer to authorized dealersʼ insurance premiums, transportation costs, communication costs (excluding communication costs from authorized dealers to the customer), packaging materials costs, recording media, and other consumables are the responsibility of the customer.
YAMAGA will be responsible for the shipping costs incurred when returning items to the authorized dealers.
Please note that if you use this warranty, YAMAGA will not return damaged items or replacement parts that you send back to YAMAGA.
Even within the warranty period, repairs such as replacement guide will be provided for a fee, so please contact BalticFlyFisher for details.
Products that have been discontinued for a certain period of time may not be able to be repaired. For more information, please contact BalticFlyFisher.
Please note that repaired or replaced parts made of natural materials such as cork grips and wood spacers may differ slightly from the original color and shape.
Personal information received will be managed responsibly by BalticFlyFisher & YAMAGA TSURIGU Co., Ltd., and will not be used for any purpose other than registration and management related to the service.

YAMAGA provide 5-year warranty from the date of purchase.

To activate the warranty, users must register within 14 days of purchase using the link provided above - otherwise, the warranty will not apply. Warranty support is only valid with proof of purchase, such as the original receipt or accompanying documents.

Within Europe, BalticFlyFisher handles warranty claims for YAMAGA.

Please Email warranty@balticflyfisher.com to claim a Warranty case.

All YAMAGA rods are warranted for the original owner only.

Rods must be registered within 14 days of purchase by emailing warranty@balticflyfisher.com ,(or follow the link above) providing the following info: Full Name, Date of Birth, Country, Street Address, Contact Tel No, Email contact, Date of purchase, model, Dealer where item was purchased.

Unregistered or resold rods are not covered by this warranty.

For further details on what is covered by the warranty and what is not, please refer to the detailed information above in the dropdown list.

CONTACT WARRANTY

Please don’t hesitate to contact us via email if you have any further questions or need guidance on the next steps.

EMAIL Warranty

YAMAGA Warranty

OVERVIEW

YAMAGA Product Registration

CONTACT WARRANTY

LEGAL NOTICE

COOKIE POLICY

PRIVACY POLICY