Stay inspired—follow us on Instagram, Facebook, and YouTube for the latest updates, tips, and more!
Due to the costs and challenges of processing claims across borders, we do everything we can to streamline this process for our European anglers.
While we cannot control the rising costs of international shipping, we are making every effort to ensure this programme is feasible for all parties involved.
All ECHO rods are covered by our policy over the natural life of the product for the original owner at the discretion of Rajeff Sports. Rods that are determined to be damaged by abuse or neglect, either by physical or environmental factors (excessive wear and tear beyond normal use, saltwater corrosion, mold damage, damage from vehicles, etc) are not covered by our warranty policy.
If your rod breaks during normal fishing use, we will repair or replace your rod for a service fee (fee level differs by rod model) while the rod is a currently produced model and repairable. If your rod is a discontinued model and/or is not repairable, you will be offered a current equivalent replacement model at 50% off the MSRP.
Most current production models will have replacement tips available for purchase.
Rajeff Sports / ECHO Fly Fishing reserves the right to update and change this policy at any time. We understand that every situation is unique and strive to stand by our products and guarantee quality, performance and reliability. Accidents happen, and we want you to have options to get back on the water. Quality control and manufacturing inconsistencies also happen, though rarely, and we want to make sure we do everything in our power to get them corrected.
All warranty and service requests are processed at the discretion of our warranty department. Rods deemed not repairable will be discarded unless explicitly requested before service is performed. Any return shipping fees on canceled/declined service requests are the responsibility of the customer.
ECHO WARRANTY = All coverage for rods that failed due to defective materials. The specifics of your service and fees may vary depending on your situation.
REPAIR SERVICE = Replacing broken rod sections that were incidentally damaged during normal fishing use. Fees will be charged for all repair services.
Who is covered: All ECHO rods purchased from an authorized dealer qualify for the warranty or repair services. If you do not qualify for these services, purchasing tip (top) sections is the only available repair option.
Warranty or Repair Service covers: All manufacturing inconsistencies, fishing-related incidental damage, or anything that is keeping your ECHO rod from performing in a fish-able manner (within the limitations of what is considered fishing-related damage). Service fees may vary by model, and by determined cause of failure.
Fishing-Related Incidental damages include any damage that was a direct result of using the rod on the water for its intended purpose. This includes casting, line management and fighting fish.
Our policy for both no-charge warranty and charged repair covers failures caused during normal fishing use.
What’s not covered for warranty, repair, or replacement services:
All ECHO reels are covered by a one year warranty for the original owner.
Yes, there are situations where we politely request you would support your local fly shop and purchase a new fly rod.
Our Warranty covers the natural life of the product. What’s this mean? If your product fails due to wear and tear from regular use over the years, then we would politely request you consider purchasing a new rod from your local fly shop.
A rod used 200+ days per year will need to be replaced sooner than one used 2 days per year. If you look back and see that your rod has had a long, full life, then maybe it’s time to retire it instead of submitting a warranty service request. We enacted our lifetime warranty policy with the belief that our customers are honest, well-intentioned people that would not take advantage of our policy.
While we often use the terms interchangeably since it all goes through our warranty department, there is a slight distinction: Warranties cover all manufacturing inconsistencies and defects. Repairs cover incidental breakages.
We trust that our customers are honest and ethical people and would not take excessive advantage of our warranty & repair program. If you have used your rod and received a lifetime of use from it, please consider supporting your local fly shop to purchase a new rod.
ALL Warranty and Repair Services carry a standard processing fee. Your fee will depend on a few factors and will be listed when you submit your claim.
With the exceptions of items that arrive to you already broken or immediately defective, all services carry a fee per our policy.
ALL Warranty and Repair Services carry a standard processing fee. Your fee will depend on a few factors and will be communicated when you submit your claim.
We can’t recommend this article enough! It is a very thorough look at how graphite failures happen with fishing rods: Rod Failure by Tom Kirkman
Defects are extremely rare and we see a very small percentage of our claims come in that are due to a manufacturing inconsistency. Our warranty staff is trained in diagnosing manufacturing inconsistencies and will evaluate your item when it arrives. It is inspected for inconsistencies and incidental damage.
For ECHO rods: With graphite rods, a defect in the graphite itself is typically apparent during its first use. Any breakages that happen after the first few dozen casts, or several trips in to the rod’s life, are almost always caused by an incidental damage or misuse scenario.
We can’t recommend this article enough! It is a very thorough look at how graphite failures happen with fishing rods: Rod Failure by Tom Kirkman
Graphite fly rods can withstand a lot of stress and survive. They can even take the occasional nick or impact. All rods do have a limit to how much bend they can survive before breaking.
By far, the most common breakage issue we see is from “high sticking.” This is when you stick the rod straight up, and maybe even a bit back with the fish or other heavy object directly below you, causing significant stress near the ferrules in the top sections. This will break just about any rod of any weight. Always apply pressure off to your side when doing any significant pulling. Leave the “rod up in the air” stuff to the TV guys.
The next most common breakage issue we see with graphite rods are spots on the rods that are weakened by being hit with a fast moving object; usually split shot weights or a weighted fly. This is common with certain nymphing techniques to hit the rod blank in the same spot with split shot several times over. If you have a rod that is breaking in the same spot more than once, pay close attention to your casting technique. You may not always notice the impact happening.
If you have a discontinued rod that is not repairable, and your repair/warranty issue is due to incidental breakage, you may be eligible to purchase a new equivalent model at a discount. This service is offered on a case-by-case basis. Select your model from the warranty submission page to determine your options.
For any model, we make no guarantees of being able to replace a section or entire rod for any model that has been discontinued at the time of making a warranty claim.
We do not offer an exchange service for warranty rods. You will receive back the model you sent in for service. In the rare instance where you are using a discontinued model that is not repairable, we will substitute the closest current model as your replacement.
By sending us an email with your claim, we will get back to you and clarify everything.
Still have questions? We have done our best to answer all the questions that are common with warranty services on this page, so if you haven’t found your answer, check one more time, we’re almost certain it’s in here somewhere. But every situation is unique and we want to help get you back on the water as quick as possible!
We’re happy to help if you have additional questions: warranty@balticflyfisher.com
ALL ECHO RODS ARE COVERED BY THEIR POLICY OVER THE NATURAL LIFE OF THE PRODUCT FOR THE ORIGINAL OWNER AT THE DISCRETION OF RAJEFF SPORTS.
SERVICE COVERS ALL MANUFACTURER DEFECTS, INCIDENTAL DAMAGE, OR ANYTHING THAT IS KEEPING YOUR ECHO ROD FROM PERFORMING IN A FISH-ABLE MANNER.
NORMAL WEAR AND TEAR AND COSMETIC ISSUES CAUSED BY SUN EXPOSURE, SALTWATER, OR OTHER ENVIRONMENTAL FACTORS ARE NOT COVERED BY OUR WARRANTY.
THIS INCLUDES DAMAGES TO BLANKS, HARDWARE, AND CORK.
Within Europe, BalticFlyFisher handles warranty claims for Rajeff Sports.
All warranty claims are processed within Europe.
Please note: that we need photos of the rod in order to process your claim more efficiently.
Please provide clear, focused photos of your rod failure to help us determine the best solution.
At least one photo clearly showing the handle section with the ECHO logo and model print label is required.
Please send all warranty claims to:
warranty [at] balticflyfisher [dot] com
Stay inspired—follow us on Instagram, Facebook, and YouTube for the latest updates, tips, and more!
